Monday, October 25, 2010

Companies that care . . . .

I read recently that Southwest Airlines is one of world's most profitable airlines, posting a profit for the 37th consecutive year in January of this year. 99% of the time, they leave on time, and they arrive on time. They do not charge for baggage, coffee, soda's or snacks, nor do they have seat assignments. For an additional $10, you get to board first and pick your seat on a first come first serve basis. They do not have a beverage cart. They will take your order, and bring your drinks to you. And they have fun! Imagine that. They go to work and they have fun. Watch the funny video below of this Southwest flight attendant presenting the safety information. There is always another way of presenting the mundane to make it fun!

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better."

-Jeff Bezos
(Sounds like they have fun too!)

1 comment:

  1. What fun!! Everything can be 'interesting'. It is how you see it! Thanks.


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